Product Descriptions and Information
– Accurate and detailed product descriptions.
– Clear information on product specifications, including size, color, material, and features.
Authenticity
– Selling only genuine, non-counterfeit products.
– Prohibiting the sale of replica, fake, or unauthorized items.
Product Condition
– Products should be brand new, unless explicitly stated as refurbished or used.
– Used or refurbished products must be accurately described and graded.
Safety and Compliance
– Compliance with all relevant safety standards and regulations.
– Ensuring that products do not pose any health or safety risks to consumers.
Product Images
– High-quality images that accurately represent the product.
– Multiple images from different angles and close-ups when necessary.
Pricing
– Competitive and fair pricing.
– Transparency in pricing, including any additional fees or charges.
Packaging
– Adequate packaging to prevent damage during shipping.
– Eco-friendly packaging practices whenever possible.
Shipping and Delivery
– Meeting committed delivery times.
– Providing tracking information to customers.
Returns and Refunds
– A clear return and refund policy in compliance with local laws.
– Efficient and fair handling of returns and refunds
Customer Support
– Responsive and helpful customer support for inquiries and issues.
– Promptly addressing customer concerns and complaints.
Product Reviews and Ratings
– Encouraging honest and unbiased customer reviews and ratings.
– Monitoring and addressing fake reviews or rating manipulation.
Intellectual Property
– Respecting intellectual property rights, including copyrights and trademarks.
– Not using copyrighted material without proper authorization.
Customer Privacy
– Protecting customer data and privacy in accordance with applicable laws.
– No unauthorized sharing of customer information.
Prohibited Items
– Maintaining a list of prohibited items and content.
– Strict enforcement against the sale of illegal or prohibited items.
Reporting Violations
– Clear procedures for reporting vendor violations of quality standards.
– Timely investigation and resolution of reported issues.
Continuous Improvement
– Encouraging vendors to continuously improve their product quality and customer service.