Frequent Asked Questions
Orders & Returns
To make a purchase on Ochanja VM, you will need the following:
- Internet Connection: Ensure you have a reliable internet connection on your device, such as a computer, smartphone, or tablet.
- Registered Account: Create an account on Ochanja VM if you haven't already. This typically involves providing your name, email address, and creating a password.
- Browse the Website: Use the search bar or browse categories to find the product you want to purchase. You can also use filters to narrow down your options.
- Select Products: Click on the product you want to purchase to view details, images, and pricing. Make sure it meets your requirements.
- Add to Cart: Click the "Add to Cart" or "Buy Now" button to place the product in your shopping cart.
- Review Cart: Go to your shopping cart to review the items you've added. You can edit quantities or remove items if needed.
- Checkout: Proceed to the checkout page to confirm your order. You may need to provide shipping and payment information. Be sure to double-check the details for accuracy.
- Payment Method: Choose a payment method that suits you, such as credit/debit card, digital wallets, or other payment options available on Ochanja VM.
- Review Order: Review your order one last time, including the product, quantity, and total cost. Make sure everything is correct.
- Place Order: Click the "Place Order" or "Complete Purchase" button to confirm your order. You will receive an order confirmation via email.
- Delivery Address: Ensure you have a valid delivery address where your order can be shipped. You may need to update your address in your account settings.
- Payment: Make sure your chosen payment method has sufficient funds or credit for the purchase.
- Delivery Method: Check if Ochanja VM offers different delivery options, such as standard, express, or pick-up, and select the one that suits you.
- Terms and Conditions: Familiarize yourself with Ochanja VM's terms and conditions and confirm your agreement during the checkout process.
- Confirmation: After completing your purchase, you will receive an order confirmation email with details of your order and an estimated delivery date.
No, but to manage and track your orders you need to have an account with Ochanja VM.
To return or request a refund from Ochanja VM, please follow these general steps. Keep in mind that the specific return/refund policy may vary depending on the seller and product, so it's essential to review their terms and conditions:
- Log In to Your Account: Start by logging into your Ochanja VM account using your registered email address and password.
- Review Return & Refund Policy: Please view our Returns & Refunds Policy. Familiarize yourself with the specific conditions and guidelines for requesting a refund.
- Contact Customer Support: If you believe your situation meets the refund criteria, contact Ochanja VM's customer support. You can typically find their contact information in the "Contact Us" or "Customer Support" section of the website.
- Submit a Refund Request: Reach out to customer support and inform them of your request for a refund. Provide details such as your order number, the reason for the refund, and any supporting information or evidence (e.g., photos or descriptions of the issue with the product).
- Follow Instructions: Follow any instructions provided by customer support, which may include returning the product, filling out refund forms, or other necessary steps.
- Confirmation and Processing: Once your refund request is approved, you will receive confirmation and information about the refund process. The time it takes to receive your refund can vary, depending on the payment method used and Ochanja VM's policies.
- Monitor Your Account: Keep an eye on your Ochanja VM account and email for updates on the refund status. The funds will typically be returned to the payment method you used during the purchase.
- Follow Up: If you do not receive your refund within the expected timeframe, or if you encounter any issues, don't hesitate to follow up with Ochanja VM's customer support for assistance.
Additionally, document any correspondence and interactions related to your refund request for your records.
We understand that circumstances may change, and you might need to cancel an order you've placed on Ochanja VM. We're here to make this process as easy as possible for you.
Here's a step-by-step guide on how to cancel your order:
- Log into Your Account: Start by logging into your Ochanja VM account. Use your registered email address and password to access your account.
- Access Your Order History: Once logged in, navigate to your account dashboard. Look for the "Order History" or "My Orders" section, where you'll find a list of your recent orders.
- Select the Order to Cancel: Locate the specific order that you wish to cancel from your order history. Click on that order to open the order details page.
- Initiate Cancellation: On the order details page, you should find an option to request order cancellation. Click on this option to begin the cancellation process.
- Reason for Cancellation: You may be prompted to provide a reason for canceling your order. Please select the most appropriate reason from the provided options.
- Confirmation and Submit: Review your cancellation request to ensure all details are correct. Once you are satisfied, click the "Submit" or "Confirm Cancellation" button to finalize the cancellation request.
- Cancellation Confirmation: After you've successfully submitted the cancellation request, you will receive a confirmation message or email. This message will confirm that your request has been received and is being processed.
For any questions or assistance with the cancellation process, please contact our support team at support@ochanjang.com or call us at +2349041111123. We are here to help you with any concerns you may have.
At Ochanja VM, we aim to provide a seamless shopping experience, and we appreciate your understanding and cooperation in the event you need to cancel an order.
To track your orders on Ochanja VM, follow these steps:
- Log In: Start by logging into your Ochanja VM account using your registered email address and password.
- Access Your Account: Once logged in, navigate to your account dashboard. Look for the "Order History" or "My Orders" section.
- View Orders: In the "Order History" or "My Orders" section, you'll find a list of your recent orders. Locate the specific order you want to track.
- Order Details: Click on the order you want to track to open the order details page. Here, you'll find information about the status of your order and tracking details, if available.
- Tracking Information: If tracking information is available for your order, you'll see a tracking number or a link to the shipping carrier's website. Click on this link or use the tracking number to check the real-time status of your shipment.
- Real-Time Updates: By using the tracking number provided, you can monitor your order's journey, including its departure, transit, and estimated delivery time.
- Delivery Confirmation: Once your order has been successfully delivered, the tracking information should be updated to confirm delivery.
If you have any questions or concerns about tracking your order, don't hesitate to contact Ochanja VM's customer support team for assistance.
Tracking your orders on Ochanja VM is a convenient way to stay informed about the status of your purchases and know when to expect their arrival.
Payment
We use the following payment methods on Ochanja VM:
- Flutterwave.
- Paystack.
- QuickTeller.
- Cash on Delivery
Yes, buying online can be safe when you take certain precautions. Here are some steps to ensure a safe online shopping experience:
- Shop from Reputable Websites: Stick to well-known and established online retailers. Read reviews and check for customer feedback to gauge their reputation.
- Check for Secure Connections: Ensure that the website uses secure, encrypted connections. Look for "https://" in the URL and a padlock icon in the browser's address bar.
- Use Strong Passwords: Create unique and strong passwords for your online accounts. Avoid using easily guessable passwords and consider using a password manager to keep them secure.
- Beware of Phishing: Be cautious of unsolicited emails or messages asking for personal or financial information. Legitimate companies such as Ochanja VM won't ask for such details via email.
- Keep Your Devices Secure: Install and regularly update antivirus and anti-malware software on your devices. This can help protect against malware and malicious software.
- Use Trusted Payment Methods: Use secure payment methods such as credit cards, Flutterwave, or trusted online payment services. Avoid sharing financial details.
- Review Your Statements: Regularly review your credit card and bank statements for any unauthorized or suspicious charges.
- Read Return and Privacy Policies: Familiarize yourself with the seller's return and privacy policies to understand your rights as a customer.
- Verify Seller Information: Check the seller's contact information, including a physical address and phone number. Legitimate sellers provide this information.
- Trust Your Instincts: If a deal seems too good to be true or a website appears untrustworthy, it's best to err on the side of caution and avoid making a purchase.
Shipping Information
We use the following shipping methods on Ochanja VM:
- Local Pickup
- DHL
- UPS
- FedEx
- GIG Logistics
- Express
Ochanja VM offers same day delivery (less than 24 hours) depending on your location. Usually deliveries take 24 hours to 5 days maximum to receive your package.
By using the tracking number provided, you can monitor your order's journey, including its departure, transit, and estimated delivery time.
Please note that the availability of tracking information may depend on the shipping method and carrier used by the seller. Some orders may not have tracking information if they are being shipped through standard mail services.
If you have any questions or concerns about tracking your order, don't hesitate to contact Ochanja VM's customer support team for assistance.
Tracking your orders on Ochanja VM is a convenient way to stay informed about the status of your purchases and know when to expect their arrival.
Yes. We ship to all states in Nigeria.