Vendor Enrollment Policy and Requirements

Introduction

This policy outlines the requirements and procedures for vendors seeking to enroll in ochanjaNg.com. To ensure a safe and successful environment for buyers and sellers, all vendors must adhere to these guidelines.

Vendor Eligibility

To be eligible to enroll as a vendor in OchanjaNg.com, individuals and businesses must meet the following criteria:

  1. Legal Entity: Vendors must be registered and legally recognized entities under Nigerian law.
  2. Product Compliance: All products and services offered by vendors must comply with Nigerian regulatory and legal standards.
  3. Product Ownership: Vendors should have legal ownership or authorization to sell the products they list.
  4. Financial Responsibility: Vendors must have a valid bank account and provide accurate banking information for payment processing.
  5. Reputation: Vendors must maintain a positive reputation and ethical business conduct.

Vendor Registration Process

  1. Application: Prospective vendors must complete the vendor application process, providing accurate and up-to-date information about their business.
  2. Documentation: Vendors may be required to submit supporting documents, including business registration certificates, tax identification numbers, and product certifications, as deemed necessary.
  3. Verification: Our team will review the vendor’s application and documentation. Upon successful verification, the vendor account will be approved.

Product Listings and Quality Control

  1. Accurate Product Listings: Vendors are responsible for creating accurate and detailed product listings, including product descriptions, prices, and images.
  2. Quality Assurance: Vendors must ensure that products meet quality standards and are in good condition.
  3. Pricing: Vendors are required to set fair and competitive prices for their products.

Customer Service and Communication

  1. Responsiveness: Vendors must respond promptly to customer inquiries and provide quality customer service.
  2. Communication: Vendors should maintain open and transparent communication with buyers regarding product availability, shipping, and delivery timelines.

Shipping and Fulfillment

  1. Delivery Commitment: Vendors must meet agreed-upon delivery commitments.
  2. Shipping Costs: Vendors are responsible for transparently communicating shipping costs to buyers.
  3. Returns and Refunds: Vendors must have a clear return and refund policy that complies with Nigerian consumer protection laws.

Payment and Commissions

  1. Commissions: Vendors will pay a commission fee based on their sales through the platform.
  2. Payment Disbursement: Payments to vendors will be disbursed on a regular schedule, provided they meet the minimum payout threshold.

Compliance with Laws

Legal Obligations: Vendors must comply with all applicable Nigerian laws and regulations, including tax obligations.

Dispute Resolution

  1. Disputes with Buyers: Vendors are responsible for resolving disputes with buyers in a fair and timely manner.
  2. Vendor Support: Our OchanjaNg.com will provide support in dispute resolution as needed.

Termination

Breach of Policy: Failure to comply with the Vendor Enrollment Policy and Requirements may lead to the suspension or termination of a vendor's account.

Updates and Changes

This policy may be updated or revised as needed. Vendors will be notified of any policy changes, and it is their responsibility to review and comply with the updated policy.

By enrolling as a vendor in OchanjaNg.com in Nigeria, vendors agree to abide by this policy and all associated terms and conditions. Failure to do so may result in account suspension or termination.